Flat $250 across Greater Sydney
Instant on-site report
Qualified mechanics only
Available 7 days, 8am–8pm
180+ point check with 50+ photos & 3 videos
Flat $250 across Greater Sydney
Instant on-site report
Qualified mechanics only
Available 7 days, 8am–8pm
180+ point check with 50+ photos & 3 videos
A plain-English summary of how cancellations, reschedules and no-access visits work. The full legal wording is in clause 03 of our Terms of Service, which prevails if there is any conflict with this page.
Cancellations & reschedules
24 hours or more before your booking
Cancel or reschedule free of charge — full refund.
Within 24 hours of your booking
A cancellation fee of 50% of the inspection price applies. The other 50% is refunded.
Car isn't there or seller refuses the inspection
If our mechanic arrives and can't access the vehicle within 20 minutes of the scheduled start — the car isn't there, the seller refuses the inspection, keys aren't provided or the address is wrong — a 50% cancellation fee applies to cover the mechanic's time and travel. The other 50% is refunded.
If we need to reschedule
If we reschedule due to weather, safety or events beyond our control, you choose the next available slot or a full refund.
Your consumer rights
Nothing in this policy or our Terms excludes, restricts or modifies any right you have under the Australian Consumer Law. If our service is not supplied with due care and skill, you may be entitled to a remedy regardless of this policy.
How to cancel or request a refund
- Call 02 7251 1624 or email usedcarinspectionsydney@gmail.com as early as possible.
- Quote your booking reference, the vehicle details and the reason for the request.
- We acknowledge requests within 3 business days and aim to resolve them within 14 business days.
Need to move a booking? Just call — we answer 7 days.