What we collect
Your name, email, phone, billing details, the vehicle details you provide, and the seller's contact you supply so we can coordinate access. We also collect basic technical data (IP, device) when you use the website.
Why we collect it
To deliver and improve the inspection service, take payment, coordinate with sellers, produce and deliver your report, and meet our legal obligations (including NSW eSafety reporting for Pink Slip customers).
Who we share it with
Our payment processor (Stripe), our transactional email provider, and — for Pink Slip customers only — Service NSW. We do not sell your information. We do not share your report with third parties.
How long we keep it
Inspection reports and booking records are retained for seven years to meet Australian Consumer Law and taxation requirements. You may request earlier deletion where legally permissible.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing usedcarinspectionsydney@outlook.com. Complaints may also be lodged with the Office of the Australian Information Commissioner.
Security
Data is stored on encrypted, access-controlled infrastructure hosted in Australia. Payment card data is handled entirely by our PCI-compliant processor and never touches our servers.